Valutare la percezione dei fattori di rischio da stress lavoro-correlato attraverso strumenti adattati al contesto: il caso degli addetti al call-center
Research output: Contribution to journal › Conference article › Research
The Italian Advisory Committee on work-related stress has outlined a step-by-step approach which considerably limits workers' participation in the first phases of the assessment procedure. Albeit cost-effective, such approach neglects the relevance of employees' perception in correctly identifying likely risk factors for job stress. Results of the present study, considering call center workers, points to the need of adopting subjective instruments for job stress assessment that are context-specific, whereas using generic job stress models only (such as Job Demand-Control and Effort Reward/Imbalance) may not permit the identfication of risk factors that are peculiar to the work settings under investigation.
Translated title of the contribution | Assessing employees' perceptions of risk factors for job stress using context-specific methods: the case of call-center workers |
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Original language | Italian |
Journal | Giornale Italiano di Medicina del Lavoro ed Ergonomia |
Volume | 33 |
Issue number | 3 Suppl |
Pages (from-to) | 343-7 |
Number of pages | 5 |
ISSN | 1592-7830 |
Publication status | Published - 2011 |
- Adult, Attitude to Health, Cross-Sectional Studies, Female, Hotlines, Humans, Male, Occupational Diseases, Risk Factors, Stress, Psychological
Research areas
ID: 93550083