Understanding patient experience: a deployment study in cardiac remote monitoring
Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › fagfællebedømt
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Understanding patient experience : a deployment study in cardiac remote monitoring. / Andersen, Tariq O.; Andersen, Pernille R. D.; Kornum, Anders C.; Larsen, Trine M. .
Proceedings of the 11th EAI International Conference on Pervasive Computing Technologies for Healthcare. red. / Nuria Oliver; Mary Czerwinski; Aleksandar Matic. Association for Computing Machinery, 2017. s. 221-230 .Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › fagfællebedømt
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TY - GEN
T1 - Understanding patient experience
T2 - the 11th EAI International Conference
AU - Andersen, Tariq O.
AU - Andersen, Pernille R. D.
AU - Kornum, Anders C.
AU - Larsen, Trine M.
PY - 2017
Y1 - 2017
N2 - The term 'patient experience' is currently part of a global discourse on ways to improve healthcare. This study empirically explores what patient experience is in cardiac remote monitoring and considers the implications for user experience (UX). Through interviews around the deployment of a mobile app that enables patients to collaborate with clinicians, we unpack experiences in six themes and present narratives of patients' lifeworlds. We find that patients' emotions are grounded in negative feelings (uncertainty, anxiety, loss of hope) and that positive experiences (relief, reassurance, safety) arise from getting feedback on symptoms and from continuous and comforting interaction with clinicians. With this paper, we aim to sensitise UX researchers and designers of patient-centred e-health by proposing three UX dimensions: connectedness, comprehension, and compassion.
AB - The term 'patient experience' is currently part of a global discourse on ways to improve healthcare. This study empirically explores what patient experience is in cardiac remote monitoring and considers the implications for user experience (UX). Through interviews around the deployment of a mobile app that enables patients to collaborate with clinicians, we unpack experiences in six themes and present narratives of patients' lifeworlds. We find that patients' emotions are grounded in negative feelings (uncertainty, anxiety, loss of hope) and that positive experiences (relief, reassurance, safety) arise from getting feedback on symptoms and from continuous and comforting interaction with clinicians. With this paper, we aim to sensitise UX researchers and designers of patient-centred e-health by proposing three UX dimensions: connectedness, comprehension, and compassion.
U2 - 10.1145/3154862.3154868
DO - 10.1145/3154862.3154868
M3 - Article in proceedings
SN - 978-1-4503-6363-1
SP - 221
EP - 230
BT - Proceedings of the 11th EAI International Conference on Pervasive Computing Technologies for Healthcare
A2 - Oliver, Nuria
A2 - Czerwinski, Mary
A2 - Matic, Aleksandar
PB - Association for Computing Machinery
Y2 - 23 May 2017 through 26 May 2017
ER -
ID: 194913976