Hybrid Process Technologies in the Financial Sector: The Case of BRFkredit

Publikation: Bidrag til bog/antologi/rapportBidrag til bog/antologiForskningfagfællebedømt

Standard

Hybrid Process Technologies in the Financial Sector : The Case of BRFkredit. / Debois, Søren; Hildebrandt, Thomas; Marquard, Morten; Slaats, Tijs.

Business Process Management Cases: Digital Innovation and Business Transformation in Practice. Springer, 2017. s. 397-412 (Management for Professionals).

Publikation: Bidrag til bog/antologi/rapportBidrag til bog/antologiForskningfagfællebedømt

Harvard

Debois, S, Hildebrandt, T, Marquard, M & Slaats, T 2017, Hybrid Process Technologies in the Financial Sector: The Case of BRFkredit. i Business Process Management Cases: Digital Innovation and Business Transformation in Practice. Springer, Management for Professionals, s. 397-412. https://doi.org/10.1007/978-3-319-58307-5_21

APA

Debois, S., Hildebrandt, T., Marquard, M., & Slaats, T. (2017). Hybrid Process Technologies in the Financial Sector: The Case of BRFkredit. I Business Process Management Cases: Digital Innovation and Business Transformation in Practice (s. 397-412). Springer. Management for Professionals https://doi.org/10.1007/978-3-319-58307-5_21

Vancouver

Debois S, Hildebrandt T, Marquard M, Slaats T. Hybrid Process Technologies in the Financial Sector: The Case of BRFkredit. I Business Process Management Cases: Digital Innovation and Business Transformation in Practice. Springer. 2017. s. 397-412. (Management for Professionals). https://doi.org/10.1007/978-3-319-58307-5_21

Author

Debois, Søren ; Hildebrandt, Thomas ; Marquard, Morten ; Slaats, Tijs. / Hybrid Process Technologies in the Financial Sector : The Case of BRFkredit. Business Process Management Cases: Digital Innovation and Business Transformation in Practice. Springer, 2017. s. 397-412 (Management for Professionals).

Bibtex

@inbook{4606330261f044e09061917eab77de39,
title = "Hybrid Process Technologies in the Financial Sector: The Case of BRFkredit",
abstract = "(a)Situation faced: Exformatics, a Danish adaptive case-management vendor, wanted to leverage declarative process tools to support the flexible processes found at BRFkredit. However, switching from the more common flow-based notations to a declarative notation brought new challenges in terms of understandability. We undertook the project described in this chapter to investigate and address these challenges. (b)Action taken: We started our investigation by having several full-day and half-day meetings to discuss BRFkredit’s requirements. Based on these requirements, we proposed and developed a prototype hybrid process-modelling approach with which models are defined declaratively, but the possible behavior of the model can be viewed and investigated using flow-based notions. The prototype was then presented to BRFkredit for feedback. (c)Results achieved: Our investigation helped to clarify the requirements for making declarative process models understandable to end users at BRFkredit and showed how a hybrid approach could be used to satisfy these requirements. Based on these insights, we developed tools to enhance our existing declarative modelling framework with flow-based visualizations. (d)Lessons learned: Different stakeholders have different needs and preferred levels of abstraction when process models are used as tools for communication. However, one model that seems to fit most situations is a simple no-branches sequential swimlane diagram that was extracted automatically from a more detailed declarative model. These observations enabled Exformatics to enhance its declarative modelling framework to make it more attractive to end-users.",
author = "S{\o}ren Debois and Thomas Hildebrandt and Morten Marquard and Tijs Slaats",
year = "2017",
doi = "10.1007/978-3-319-58307-5_21",
language = "English",
isbn = "978-3-319-58306-8",
series = "Management for Professionals",
publisher = "Springer",
pages = "397--412",
booktitle = "Business Process Management Cases",

}

RIS

TY - CHAP

T1 - Hybrid Process Technologies in the Financial Sector

T2 - The Case of BRFkredit

AU - Debois, Søren

AU - Hildebrandt, Thomas

AU - Marquard, Morten

AU - Slaats, Tijs

PY - 2017

Y1 - 2017

N2 - (a)Situation faced: Exformatics, a Danish adaptive case-management vendor, wanted to leverage declarative process tools to support the flexible processes found at BRFkredit. However, switching from the more common flow-based notations to a declarative notation brought new challenges in terms of understandability. We undertook the project described in this chapter to investigate and address these challenges. (b)Action taken: We started our investigation by having several full-day and half-day meetings to discuss BRFkredit’s requirements. Based on these requirements, we proposed and developed a prototype hybrid process-modelling approach with which models are defined declaratively, but the possible behavior of the model can be viewed and investigated using flow-based notions. The prototype was then presented to BRFkredit for feedback. (c)Results achieved: Our investigation helped to clarify the requirements for making declarative process models understandable to end users at BRFkredit and showed how a hybrid approach could be used to satisfy these requirements. Based on these insights, we developed tools to enhance our existing declarative modelling framework with flow-based visualizations. (d)Lessons learned: Different stakeholders have different needs and preferred levels of abstraction when process models are used as tools for communication. However, one model that seems to fit most situations is a simple no-branches sequential swimlane diagram that was extracted automatically from a more detailed declarative model. These observations enabled Exformatics to enhance its declarative modelling framework to make it more attractive to end-users.

AB - (a)Situation faced: Exformatics, a Danish adaptive case-management vendor, wanted to leverage declarative process tools to support the flexible processes found at BRFkredit. However, switching from the more common flow-based notations to a declarative notation brought new challenges in terms of understandability. We undertook the project described in this chapter to investigate and address these challenges. (b)Action taken: We started our investigation by having several full-day and half-day meetings to discuss BRFkredit’s requirements. Based on these requirements, we proposed and developed a prototype hybrid process-modelling approach with which models are defined declaratively, but the possible behavior of the model can be viewed and investigated using flow-based notions. The prototype was then presented to BRFkredit for feedback. (c)Results achieved: Our investigation helped to clarify the requirements for making declarative process models understandable to end users at BRFkredit and showed how a hybrid approach could be used to satisfy these requirements. Based on these insights, we developed tools to enhance our existing declarative modelling framework with flow-based visualizations. (d)Lessons learned: Different stakeholders have different needs and preferred levels of abstraction when process models are used as tools for communication. However, one model that seems to fit most situations is a simple no-branches sequential swimlane diagram that was extracted automatically from a more detailed declarative model. These observations enabled Exformatics to enhance its declarative modelling framework to make it more attractive to end-users.

U2 - 10.1007/978-3-319-58307-5_21

DO - 10.1007/978-3-319-58307-5_21

M3 - Book chapter

SN - 978-3-319-58306-8

T3 - Management for Professionals

SP - 397

EP - 412

BT - Business Process Management Cases

PB - Springer

ER -

ID: 227990257