Old wine in new bottles or novel challenges? A critical analysis of empirical studies of user experience
Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › fagfællebedømt
Standard
Old wine in new bottles or novel challenges? A critical analysis of empirical studies of user experience. / Bargas-Avila, Javier A.; Hornbæk, Kasper.
The 29th Annual CHI Conference on Human Factors in Computing Systems: conference proceedings and extended abstracts. Association for Computing Machinery, 2011. s. 2689-2698.Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › fagfællebedømt
Harvard
APA
Vancouver
Author
Bibtex
}
RIS
TY - GEN
T1 - Old wine in new bottles or novel challenges? A critical analysis of empirical studies of user experience
AU - Bargas-Avila, Javier A.
AU - Hornbæk, Kasper
N1 - Conference code: 29
PY - 2011
Y1 - 2011
N2 - This paper reviews how empirical research on User Experience (UX) is conducted. It integrates products, dimensions of experience, and methodologies across a systematically selected sample of 51 publications from 2005-2009, reporting a total of 66 empirical studies. Results show a shift in the products and use contexts that are studied, from work towards leisure, from controlled tasks towards open use situations, and from desktop computing towards consumer products and art. Context of use and anticipated use, often named key factors of UX, are rarely researched. Emotions, enjoyment and aesthetics are the most frequently assessed dimensions. The methodologies used are mostly qualitative, and known from traditional usability studies, though constructive methods with unclear validity are being developed and used. Many studies use self-developed questionnaires without providing items or statistical validations. We discuss underexplored research questions and potential improvements of UX research.
AB - This paper reviews how empirical research on User Experience (UX) is conducted. It integrates products, dimensions of experience, and methodologies across a systematically selected sample of 51 publications from 2005-2009, reporting a total of 66 empirical studies. Results show a shift in the products and use contexts that are studied, from work towards leisure, from controlled tasks towards open use situations, and from desktop computing towards consumer products and art. Context of use and anticipated use, often named key factors of UX, are rarely researched. Emotions, enjoyment and aesthetics are the most frequently assessed dimensions. The methodologies used are mostly qualitative, and known from traditional usability studies, though constructive methods with unclear validity are being developed and used. Many studies use self-developed questionnaires without providing items or statistical validations. We discuss underexplored research questions and potential improvements of UX research.
KW - meta-analysis
KW - review
KW - usability
KW - user experience
KW - ux
U2 - 10.1145/1978942.1979336
DO - 10.1145/1978942.1979336
M3 - Article in proceedings
SN - 978-1-4503-0228-9
SP - 2689
EP - 2698
BT - The 29th Annual CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
T2 - 29th Annual CHI Conference on Human Factors in Computing Systems
Y2 - 7 May 2011 through 12 May 2011
ER -
ID: 37732658