Charting User Experience in Physical Human-Robot Interaction
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Charting User Experience in Physical Human-Robot Interaction. / Seifi, Hasti; Bhatia, Arpit; Hornbæk, Kasper.
In: ACM Transactions on Human-Robot Interaction, Vol. 13, No. 2, 27, 2024, p. 1-29.Research output: Contribution to journal › Journal article › Research › peer-review
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TY - JOUR
T1 - Charting User Experience in Physical Human-Robot Interaction
AU - Seifi, Hasti
AU - Bhatia, Arpit
AU - Hornbæk, Kasper
N1 - Publisher Copyright: © 2024 Copyright held by the owner/author(s). Publication rights licensed to ACM.
PY - 2024
Y1 - 2024
N2 - Robots increasingly interact with humans through touch, where people are touching or being touched by robots. Yet, little is known about how such interactions shape a user's experience. To inform future work in this area, we conduct a systematic review of 44 studies on physical human-robot interaction (pHRI). Our review examines the parameters of the touch (e.g., the role of touch, location), the experimental variations used by researchers, and the methods used to assess user experience. We identify five facets of user experience metrics from the questionnaire items and data recordings for pHRI studies. We highlight gaps and methodological issues in studying pHRI and compare user evaluation trends with the Human-Computer Interaction (HCI) literature. Based on the review, we propose a conceptual model of the pHRI experience. The model highlights the components of such touch experiences to guide the design and evaluation of physical interactions with robots and inform future user experience questionnaire development.
AB - Robots increasingly interact with humans through touch, where people are touching or being touched by robots. Yet, little is known about how such interactions shape a user's experience. To inform future work in this area, we conduct a systematic review of 44 studies on physical human-robot interaction (pHRI). Our review examines the parameters of the touch (e.g., the role of touch, location), the experimental variations used by researchers, and the methods used to assess user experience. We identify five facets of user experience metrics from the questionnaire items and data recordings for pHRI studies. We highlight gaps and methodological issues in studying pHRI and compare user evaluation trends with the Human-Computer Interaction (HCI) literature. Based on the review, we propose a conceptual model of the pHRI experience. The model highlights the components of such touch experiences to guide the design and evaluation of physical interactions with robots and inform future user experience questionnaire development.
KW - haptics
KW - Physical human-robot interaction
KW - systematic review
KW - tactile human-robot interaction
KW - user experience
U2 - 10.1145/3659058
DO - 10.1145/3659058
M3 - Journal article
AN - SCOPUS:85197348148
VL - 13
SP - 1
EP - 29
JO - ACM Transactions on Human-Robot Interaction
JF - ACM Transactions on Human-Robot Interaction
SN - 2573-9522
IS - 2
M1 - 27
ER -
ID: 398076447