A Worker-Driven Common Information Space: Interventions into a Digital Future
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A Worker-Driven Common Information Space : Interventions into a Digital Future. / Møller, Naja Holten; Eriksen, Maren Gausdal; Bossen, Claus.
I: Computer Supported Cooperative Work: CSCW: An International Journal, Bind 29, Nr. 5, 2020, s. 497-531.Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › fagfællebedømt
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TY - JOUR
T1 - A Worker-Driven Common Information Space
T2 - Interventions into a Digital Future
AU - Møller, Naja Holten
AU - Eriksen, Maren Gausdal
AU - Bossen, Claus
N1 - Publisher Copyright: © 2020, Springer Nature B.V.
PY - 2020
Y1 - 2020
N2 - This paper empirically investigates a Common Information Space (CIS) established by medical secretaries so they could support each other during their workplace’s transition to a new comprehensive electronic health record, called the Healthcare Platform (HP). With the new system, the secretaries were expected to become partially obsolete, as doctors were to take on a significant load of the clerical work, such as documenting and coding. To handle their changing work situation, the medical secretaries set up an online support group in parallel to, but independent from, the official implementation support organization. The paper’s contribution is a characterization of the support group as a common information space (CIS), and analysis of the specific qualities of aworker-drivenCIS as a forum for 1) articulation work required for re-grounding changing tasks and responsibilities, 2) archiving discussions (posts) and guidelines to further their collective interpretation, and 3) creating a space independent of management for employees to work out their new role in an organization in a situation of transition and change.
AB - This paper empirically investigates a Common Information Space (CIS) established by medical secretaries so they could support each other during their workplace’s transition to a new comprehensive electronic health record, called the Healthcare Platform (HP). With the new system, the secretaries were expected to become partially obsolete, as doctors were to take on a significant load of the clerical work, such as documenting and coding. To handle their changing work situation, the medical secretaries set up an online support group in parallel to, but independent from, the official implementation support organization. The paper’s contribution is a characterization of the support group as a common information space (CIS), and analysis of the specific qualities of aworker-drivenCIS as a forum for 1) articulation work required for re-grounding changing tasks and responsibilities, 2) archiving discussions (posts) and guidelines to further their collective interpretation, and 3) creating a space independent of management for employees to work out their new role in an organization in a situation of transition and change.
KW - Clerical work
KW - Common ground
KW - Common information space
KW - Datafication
KW - Digital ethnography
KW - Electronic health record
KW - Epic
KW - Future of work
KW - Medical secretaries
KW - Non-clinicians
KW - Workers’ self-organizing
UR - http://www.scopus.com/inward/record.url?scp=85091134783&partnerID=8YFLogxK
U2 - 10.1007/s10606-020-09379-9
DO - 10.1007/s10606-020-09379-9
M3 - Journal article
AN - SCOPUS:85091134783
VL - 29
SP - 497
EP - 531
JO - Computer Supported Cooperative Work
JF - Computer Supported Cooperative Work
SN - 0925-9724
IS - 5
ER -
ID: 271679808