Understanding patient experience: a deployment study in cardiac remote monitoring

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningfagfællebedømt

Tariq O. Andersen, Pernille R. D. Andersen, Anders C. Kornum, Trine M. Larsen

The term 'patient experience' is currently part of a global discourse on ways to improve healthcare. This study empirically explores what patient experience is in cardiac remote monitoring and considers the implications for user experience (UX). Through interviews around the deployment of a mobile app that enables patients to collaborate with clinicians, we unpack experiences in six themes and present narratives of patients' lifeworlds. We find that patients' emotions are grounded in negative feelings (uncertainty, anxiety, loss of hope) and that positive experiences (relief, reassurance, safety) arise from getting feedback on symptoms and from continuous and comforting interaction with clinicians. With this paper, we aim to sensitise UX researchers and designers of patient-centred e-health by proposing three UX dimensions: connectedness, comprehension, and compassion.
OriginalsprogEngelsk
TitelProceedings of the 11th EAI International Conference on Pervasive Computing Technologies for Healthcare
RedaktørerNuria Oliver, Mary Czerwinski, Aleksandar Matic
Antal sider4
ForlagAssociation for Computing Machinery
Publikationsdato2017
Sider221-230
ISBN (Trykt)978-1-4503-6363-1
DOI
StatusUdgivet - 2017
Begivenhed11th EAI International Conference on Pervasive Computing Technologies for Healthcare - Barcelona, Spanien
Varighed: 23 maj 201726 maj 2017

Konference

Konference11th EAI International Conference on Pervasive Computing Technologies for Healthcare
LandSpanien
ByBarcelona,
Periode23/05/201726/05/2017

ID: 194913976